One of the reasons that the hosted IP phone system industry has not grown faster is that most players copy the old Telco mult-tier paradigm.One company builds the application, another delivers it, yet another resells it. Much gets lost in the translation, and it was all about the dial tone, not helping the customer get real impact from the applications.
But voice today is really a software application, and an important one.Every major software force – Microsoft, Google, Oracle, even the open source community – are in with both feet.A software business model will win.And the right model is Software-as-a-Service, or Cloud Computing. Some obvious benefits are clear – more sophisticated applications at lower cost, less time to get up and running, and scaling flexibility that matches a company’s growth. Let’s face it, the main reason companies owned their own PBX’s was because there was no other option.